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Apparently air travel complaints are rising again (in Canada, but I'm sure in the U.S. and elsewhere). The Air Travel Complaints Agency is pointing to higher traffic and lower-priced fares (??) according to this Toronto Star story: Air travel complaints on rise, report shows.
* Low-cost fares apparently bring with them customers who can't appreciate that low price generally equally poorer quality.
Notably, Westjet (the small airline that could, modelled on Southwest for my American friends) received only 3 of the approximately 450 complaints recorded during the period. Air Canada is proud that it finally received less than 50% of all complaints. And that's something to post on the bulletin board over at Dorval.
Posted by Grayson at June 1, 2005 07:48 AM